1. Deliveries

Delivery is ensured in Europe. Free delivery in Croatia and free delivery in Europe for purchases over €150.

2. Delivery method

• In-Person Pickup
  Orders must be placed on the website. You will receive a confirmation email with your order number. I will then contact you to arrange the place and time of delivery.
• Parcel Collection Delivery
  After placing your order, you will receive a confirmation email with your order number. I will then contact you to choose the nearest Tisak, Mondial Relay, Bpost, or Homerr pickup point.
  I remain available for any questions at the following email address: contact@creasew.com
• Home Delivery
  Home delivery is possible for an additional shipping fee. Please send an email to contact@creasew.com to determine the delivery costs

3. Shipping Fees

The table below lists the options, fees, and delivery times. If a country is not listed, please feel free to request a shipping cost estimate at contact@creasew.com.

4. Returns

The Customer has a period of 14 days from the receipt of the products to exercise their right of withdrawal, without having to justify reasons or pay penalties. The Customer must inform the Seller of their decision to withdraw by email at contact@creasew.com and return the products at their own expense. After examining the returned product, the Customer will be offered an exchange, a credit note, or a refund.

5. Customs Duties and Taxes

CreaSew is not responsible for any customs duties and taxes applied to your order. All charges incurred during or after shipping are the responsibility of the customer (tariffs, taxes).

6. Shipping Dammage

CreaSew is not responsible for products damaged or lost during shipping. If you receive your order damaged, please contact the carrier to file a claim.

Please keep all packaging materials and damaged items before filing a claim.