100% HANDMADE FROM UPCYCLED FABRICS – Free shipping in Croatia and on orders over 150 in Europe

Shipping & Returns

1. Deliveries

Delivery is ensured in Europe. Free delivery in Croatia and free delivery in Europe for purchases over €150.

2. Delivery method

  • In-Person Pickup
    Orders must be placed on the website. You will receive a confirmation email with your order number. I will then contact you to arrange the place and time of delivery.
  • Parcel Collection Delivery
    After placing your order, you will receive a confirmation email with your order number. I will then contact you to choose the nearest Tisak, Mondial Relay, Bpost, or Homerr pickup point.
    I remain available for any questions at the following email address:
    contact@creasew.com
  • Home Delivery
    Home delivery is possible for an additional shipping fee. Please send an email to contact@creasew.com to determine the delivery costs
 
 

3. Shipping Fees

The table below lists the options, fees, and delivery times. If a country is not listed, please feel free to request a shipping cost estimate at contact@creasew.com.

OptionsPriceDelivery time
Retrait à l’atelier à Split (Croatie)0,00 €
Croatia0 €3 – 5 working days
Austria10,50 €5 – 10 working days
Belgium10,50 €5 – 10 working days
Bulgaria12,50 €5 – 10 working days
France10,50 €5 – 10 working days
Germany10,50 €5 – 10 working days
Italy10,50 €5 – 10 working days
Luxembourg12,50 €5 – 10 working days
Netherlands10,50 €5 – 10 working days
Slovenia10,50 €5 – 10 working days

4. Returns

The Customer has a period of 14 days from the receipt of the products to exercise their right of withdrawal, without having to justify reasons or pay penalties. The Customer must inform the Seller of their decision to withdraw by email at contact@creasew.com and return the products at their own expense. After examining the returned product, the Customer will be offered an exchange, a credit note, or a refund.

5. Customs Duties and Taxes

CreaSew is not responsible for any customs duties and taxes applied to your order. All charges incurred during or after shipping are the responsibility of the customer (tariffs, taxes).

6. Shipping Dammage

CreaSew is not responsible for products damaged or lost during shipping. If you receive your order damaged, please contact the carrier to file a claim.

Please keep all packaging materials and damaged items before filing a claim.

Secure payment

Credit card, bank transfer.

Creation process

Made within 10 working days.

Shipping

Deliveries available in Europe. Free shipping for orders over €85 in Croatia and €150 in Europe.

Responsive customer service

Have a question? Contact us at contact@creasew.com; we will respond within 48 hours, Monday to Friday.